Most Homejourney furniture is sourced and ordered specifically for each preorder. Please review the dimensions, access route, finish, selected option, destination freight and import responsibilities before paying.
Cancellations
You may request cancellation within 24 hours of ordering or before we commit the order to the supplier, whichever occurs first. If the supplier order has already been committed, a preorder cannot normally be cancelled or changed for change-of-mind reasons.
Change of mind
We do not accept change-of-mind returns for preordered, made-to-order, assembled, or bulky furniture unless we agree otherwise in writing before purchase.
Damage, defects, or incorrect items
Report visible delivery damage, missing parts, or an incorrect item within 48 hours with your order number and clear photographs. For a manufacturing defect, contact us as soon as reasonably possible. Depending on the issue and destination, we may arrange parts, repair, replacement, exchange, price reduction, or refund. Nothing in this policy limits mandatory rights that apply under the consumer law of the customer's destination.
Approved returns must be collected by Homejourney or its appointed carrier. Please do not arrange an unapproved return shipment. International reverse freight, customs recovery and import-tax recovery are assessed case by case unless mandatory law requires otherwise.